Frequently Asked Questions
Where can I find Technical Support?
How easy is it to
learn and use the software?
Can I use my own survey in your software?
Can the questions in your database be customized?
What methods can I use to administer the survey?
Is there a limit on the number of questions in
a survey?
Is there a limit on the number of respondents
that I can survey?
What type of reports does the software produce?
Can I export the data?
Can I e-mail the reports?
How can I tell which of your survey software
products is best for me?
Do you provide free technical support?
Do you provide free upgrades?
Is there a money back guarantee?
Where can I find Technical Support?
First, try our Support Page. You can e-mail any
questions to Support@NotJustSurveys.com.
Or you can call us at (514) 483-6954 or toll free
at (888) 725-9392.
How easy is it to learn and use the software?
Our first survey software product was released
in 1990. Since then we have listened to our clients
suggestions and continually improved the software
in an effort to make it more intuitive and user-friendly.
We think it is very easy to learn and use and our
clients seem to agree.
Can I use my own survey in your software?
If you want to use a survey
that you have already designed with minimum
or no changes, you probably can wth Survey
Tools for Windows. It is very flexible. In
particular in allows you to build your own
custom answer scales, permits “choose
all that apply questions”, open-ended questions,
and an unlimited number of non-attitudinal or
demographic questions. You can also add text
sections between blocks of questions, an introduction
and closing text.
Can the questions in your database be customized?
Yes, all our survey software products allow
you to add your own questions and to modify the
questions already in our databases. Survey creation is very easy.
What methods can I use to administer the survey?
You can administer surveys on paper, disk, and/or
over a LAN. You can also do e-mail and web surveys
(intranet or internet).
Is there a limit on the number of questions
in a survey?
No, but we recommend that you keep the patience
of your respondents in mind and do not ask an
excessive number of questions. Our manual provides
guidance on this issue and many other issues
related to conducting employee surveys and customer
surveys. Our survey related articles section
also has a wealth of articles with tips on doing
employee surveys, 360 degree feedback surveys
and customer surveys.
Is there a limit on the number of respondents
that I can survey?
No, but there is a charge
of $75 per 100 respondents after the first
100. There are no per respondent charges for
the Survey Genie or the Survey Genie – Gold
but those products have fewer features than Survey
Tools for Windows. See our Product Comparison for a full list of all the differences.
What type of reports does the software produce?
The Analysis Wizard allows you to quickly and
easily create bar graphs and tables for individual
questions and/or by topic. Data can be broken
out by demographic sub group and compared to
the organization means. You can produce listings
of open-ended responses and these are searchable.
As well, graphs showing changes over time are
easily produced. To really see what you can do
you should download our demo.
Can I export the data?
With Survey Tools for Windows you can easily
export both the raw data and the analyzed data
to Excel, statistical software and many other
software products.
Can I e-mail the reports?
Yes. The reports are in PDF format and can be
e-mailed as attachments or even displayed on
a web site.
How can I tell which of your survey software
products is best for me?
See our Product Comparison chart and
take the web survey there for a fast answer to
this question.
Do you provide free technical support?
Toll free technical support
is guaranteed for 90 days in the case of the
Survey Genie and the Survey Genie – Gold.
The support is unlimited in the case of Survey
Tools for Windows.
Do you provide free upgrades?
Minor upgrades are free and easily downloaded
from within the software with one click. Major
new versions are free for Survey Tools for Windows
clients but not for Survey Genie clients.
Is there a money back guarantee?
Six months. Far longer than any of our competitors
and to date with thousands of clients we have
had no returns.
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