Technical SupportIf you are having problems with the Survey Genie make sure it is installed on a local hard drive and NOT on a network. The Survey Administrator module may be installed on a network but the main software is not designed to run on a network. Connect to the internet and then open the Survey Genie. Click on Help and then Check for updates. Click Yes both times that you are asked and the software will download and install the most current version including updating the online Help files. This will not affect your data. After updating see if you still have the same problem. If you still have a problem note the exact steps that led to the problem and the error message (if any). E-mail complete information and attach the survey file (nameofsurvey.mdb found in the Survey folder) on which you were working when you had the problem. You can also contact us toll-free at (888) 725-9392. System Requirements:Windows 95, 98, NT, 2000, ME, XP or newer, 15MB space on your hard disk, and a CD-ROM drive.Survey
Creation | Customer Survey Topics
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