Version 5.0 Technical Support
This page is only for users of the Version
5.0 of our survey software.
If you are using Version 4.0, call us at (888)
725-9392 for details on how to get Version 5.0
FREE.
If you are using an older DOS version, there
are no upgrades and you must order Version 5.0.
If you are using Version 5.0 you may not have
the latest version of the software but you can
download an upgrade easily.
1. Open Survey Tools for Windows.
2. Click on Help and then Check for Updates.
You will be told if you already have the latest
version. Otherwise, all necessary files will
be downloaded. Your data will not be affected.
This procedure also updates your help files with
information on new features. You should check
for updates regularly.
Need Help?
If you are having problems with our survey software
make sure it is installed on a local hard drive
and NOT on a network. The Survey Administrator
module may be installed on a network but the main
software is not designed to run on a network.
Be sure that you have used the procedure above
to get the latest version of our software but
if you still have a problem note the exact steps
that led to the problem and the error message
(if any). E-mail complete
information and attach the survey file (nameofsurvey.mdb
found in the Survey folder) on which you were
working when you had the problem.
You can also contact us toll-free at (888) 725-9392.
System Requirements:
Windows 95, 98, NT, 2000, ME, XP or newer, 15MB
space on your hard disk, and a CD-ROM drive.
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