| The following
tips are from 360 Feedback by John E. Jones,
Ph.D. and William L. Bearley, Ed.D. Drs.
Jones and Bearley are experienced professors
and consultants who have done substantial
work in the field of employee surveys and
360 degree feedback with numerous public
and private organizations.
There are five major reasons why it
is important for leaders to ask for feedback
on their traits, competencies, and behavioral
practices.
1. It provides
answers to the vital self-management
question, "How am I doing?" As
leaders rise in the hierarchy they receive
less and less honest information about
themselves and 360 degree assessment
and feedback can provide them with the
information they need to take corrective
action.
2. Asking for feedback can be a guidance
mechanism for continuous improvement.
If the total quality movement leaves
a legacy to future organizations, it
will probably be the notion of steadily
making efforts to improve everything
that bears on the mission of the organization.
For leaders to apply that notion to themselves,
and serve as models for others, they
must have reliable, valid, timely information
on how they are perceived.
3. The use of 360 degree assessment
and feedback can help leaders validate
their self-perceptions. Most leaders
do not obtain their positions through
random behavior, and they know it. They
do, however, need honest feedback from
others to test their own understanding
of their strengths and weaknesses.
4. It has been observed that people
are the only animals capable of self-deception.
We need feedback from trusted others
in order to ensure that we are viewing
ourselves realistically.
5. Perhaps most important, 360 degree
assessment and feedback gets people to
invest in the effectiveness of leaders.
Soliciting feedback from bosses, peers,
subordinates, customers, and others actively
involves them in a process of improvement,
and they are more likely to support leaders
who ask for feedback, act on it, and
follow through with them afterwards. |